Basically, your service superimposes a DIV over the email that blocks the emails from being clicked, despite having the setting for blocking links on unknown senders set to OFF. Hi, we have been experiencing a problem with emails going to Verizon email addresses and AOL email addresses where in Chrome those emails have all their links disabled.
#OPERA MAIL SETTINGS FOR AOL CODE#
Here is what I sent to the customer service address you provided, along with screenshots detailing the issue being faced and how it could be fixed by removing a portion of the code that your tool renders with the email: In case you do not see the pop-up blocker icon at the end of the address box, first try to open a link from an email, and the icon should show up. In order to resolve the issue, you will need to click on the pop-up blocker icon at the end of the address box, and select ‘Always allow pop-ups and redirects from ’, then click on ‘Done’. If you encounter the same issue again, please contact the Customer Support team at shared this idea We have a solution for you, please clear your browser history, cookies and cache here’s how: Product Support (Product Support, AOL) responded
The same exact email will open fine in Internet Explorer though, so it is something to do with Chrome and the AOL mail service. When we open emails in our Chrome browser, none of the links work- there seems to be a layer that gets superimposed over the email that blocks any clicks, despite me having the disable links from unknown senders setting turned OFF in my account. Can you escalate me to someone who helps code your solution that can help the 10,000+ customers who have AOL email addresses that are affected by this issue please?
I also tried contacting customer service and they gave me a canned, cut and paste answer. I tried your suggestion, and it did not work. This is a bug that needs fixed in your tool and DOES NOT work with any of the cookie cutter tests you're suggesting- I've already tried most of them to help our customers be able to receive these emails in a functional way. Please stop just closing the issues out without providing a chance to dialog. This needs passed along to a developer who can review the problem code, implement a change and test it for functionality, as this issue is likely affecting tens of thousands of AOL and Verizon customers. I have identified the code that has an issue below. Your team needs to test in more than just Internet Explorer for functionality. There is a problem with the code for the AOL mail tool that is not compatible with a standards based browser like Chrome. Popups are not blocked, but this is still not functioning. I tried your latest suggestion, and again, that does not work. It is a functionality bug that affects anyone on a browser other than Internet Explorer.
This needs to be escalated to the team that codes your website. This does not seem to be a configuration issue either since I downloaded a brand new copy of Opera that I never used before and have not changed any of the default settings and it is still not working in that environment. Also, we are seeing the same issue in both Firefox and Opera for this email, and this email works in other email tools (like Hotmail emails, Gmail emails, etc.) so this is definitely an AOL mail specific issue. Tried your latest suggestion, even with all extensions disabled in Chrome, the links are not clickable for the entire email- not for images, not for text links, not for anything.
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